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About Us

Covering all of Canada and the United States with our photo desk and appraiser outsourcing department that completes all files in house. Unlike other photo desks and appraiser outsourcing programmes this guarantees quality work and a one call system that is sure to save money without compromising quality of work, lowering turnaround times.

Our office is based in Fonthill, Ontario, which is in the centre of the Niagara Peninsula.

We exercise professionalism in our work for all insurance companies.

We have a toll free number to assist with long distance calls from the insureds, as well as companies, along with faxes and computerized systems.

We carry Smart Phones so that we can be contacted immediately as well as report from the inspection scene when required.

We custom tailor each insurance company’s needs on what they want/need and email all reports immediately upon completion.

We use the Insurance Courier Service (ICS) for prompt delivery of hard copy reports and documents.

Reports include the computerized appraisal along with quality photos and a cover letter detailing our report.

Total loss reports are included if applicable and dealer values and Internet comparisons, Autosource reports detailing options and equipment as confirmed by serial numbers and ACV reports.

We can also make necessary arrangements with brokers at International bridges for bringing vehicles back to Canada when necessary.

We specialize in motorcycles, custom and factory built, including Harley-Davidson.

We also specialize in mechanical tear downs, stolen and recovered vehicles, suspicious claims and fire losses along with the experience of giving court testimony at many occasions with a very high rate of success.

We also carry Errors and Omissions insurance.

Facilities are available to receive a burnt vehicle or a vehicle that has failed mechanically to be dismantled and inspected to find the exact cause of fire or mechanical failure.

After years in the industry we have excellent connections with a local laboratory where we can have oil filter and gas samples diagnosed to find the exact amount of contamination, if any.

We have also gathered an excellent network of support in the industry to diagnose and confirm previous mechanical damages, etc.

  • Employed in the industry since 1972
  • Action Appraisal has been in business since 1986
  • I-CAR Platinum individuals
  • ASE certified individuals
  • Licensed body repair and refinish technicians on staff
  • MTO branding certified
  • Errors and Omissions insurance
  • Certified for motor vehicle fire investigation with the Canadian Fire Investigation School via Canadian Fire Marshalls
  • Member of International Association of Auto Theft Investigators
  • Certified for sheet molded compound repairs by Canadian Automotive Research and Training Association
  • All appraisers work in office


  • Audatex 3D estimating
  • Mitchell UltraMate and E Claims
  • Action Appraisal custom reports
  • Red Book, new and old
  • Canadian Black Book
  • Blue Book (motorcycles both new and old)
  • Blue Book ATV, snowmobiles and personal watercraft
  • Digital photography
  •  Hourly backed up data, locked and fire proof
  • CARFAX reports
  • CAR PROOF reports
  • VIN Hunter Pro
  • Mitchell All Data
  • Smart Phones


Assignment Form
100% Backup
Errors and Omissions Insured
Internal Quality Control Badge